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Interact Facts

  • Can my PC use the Allworx Interact application, the Call Assistant application, and the TSP (TAPI) driver at the same time? How are these products related?  Yes.  All three products connect to the Allworx server and your Allworx desk phone. The desk phone supports up to three PC clients. The Allworx Interact application is a comprehensive suite of different applications that enables customizable communications control of your Allworx phone from your PC, as well as interfaces to other software, such as importing Microsoft Outlook contacts.  We will continue to roll out new functions and features that fit within the flexible customizable interface provided by the Allworx Interact application.  Call Assistant is a legacy phone control product; most of its features are present within the Allworx Interact application, with a more pleasant interface.  Subsequent releases of the Allworx Interact application offer additional features of Call Assistant.  The Allworx TSP Driver enables Outlook (or other TAPI-compatible applications) to dial an Allworx phone, but does not present any user interfaces of its own.
  • The Allworx Interact application limitations: What are the limits on Outlook contact import?The first release of the Allworx Interact (1.019.0) application has an import limit of 1500 Outlook contacts.  The Allworx Interact (1.0.23.0 and later) application can import up to 20,000 Outlook contacts.  However; the larger the number of contacts to load from the Outlook application, the longer the Allworx Interact Professional application takes to start up.
  • Why do my fonts look worse on Windows XP than they do on Windows 7?

    Windows XP OS does not enable the ClearType feature (by default). To turn it on:
    Right click on the Windows XP desktop
    Select Properties
    Select Appearance
    Select Effects …
    Place a check mark in the check box next to: “Use the following method to smooth edges of screen fonts:”
    From the pull down menu below, select ClearType
    This enables Windows XP to smooth all application fonts throughout the operating system.
  • Can I use more than one instance of the Allworx Interact application on my computer?

    No. If a user has multiple assigned handsets, the user sees a Handset Selection dialog box.  Click the drop-down arrow to select an available phone from the list.
    For multiple users in virtualized desktops on a single computer: future editions of the Allworx Interact application will support that configuration, but it is still in testing.  Customers interested in being a Beta site for virtualized desktop support should contact Allworx.Beta.Feedback.1@allworx.com to express an interest.
  • Can I use the Allworx Interact or Interact Professional application if my Allworx handset is configured as a remote phone?Yes.  Users can install the Allworx Interact or Interact Professional application, and use it anywhere there is an Allworx handset.  The Interact application does need network connectivity to both your Allworx server and your phone.
  • Does the Allworx Interact or Interact Professional application work with any Allworx Handset?

    Yes.  There is no Allworx model handset restriction when using the Allworx Interact application, but it must be used in conjunction with an Allworx handset.
  • How can I upgrade from the Allworx Interact edition to the Allworx Interact Professional edition?

    Contact your Allworx Server Administrator to reserve an Allworx Interact Professional license for you.  When the license is available, log out of the application, and then log back in to the Allworx Interact application.  The Allworx Interact Professional application is available for use.
  • How do I upgrade to a newer version of the Allworx Interact Professional application when it becomes available?The Allworx Interact Professional application automatically offers to upgrade to a newer version when it detects and downloads new versions from the Allworx Portal.  No assistance is required from your Allworx Authorized partner or System Administrator.
  • Are any Allworx Interact Professional licenses available without purchasing a license?Yes.  Each Allworx server running 7.5 software or higher supports one complimentary Allworx Interact professional license.  All other Allworx Interact Professional license keys or license packs require a purchase.  Please contact your Allworx Authorized Reseller for more information.
  • Can I have multiple Allworx Interact Professional application licenses on a single Allworx Server?Yes.  Allworx Interact Professional licenses are available in one, five, and ten device increments.  The Allworx Server Administrator can add licenses, as needed. The Allworx server supports as many different license packs as required.  However, the Allworx server does not support the total number of users with Allworx Interact Professional applications in excess of the total number of Allworx Interact Professional licenses.
  • Can the Allworx Server Administrator add or change which users allowed to use the Allworx Interact Professional application without purchasing a new license?

    Yes.  The Allworx Server Administrator can add, remove, or change ownership of the Allworx Interact Professional license, like desk phones the Allworx Server Administrator can reassign the ownership to other users.  Users whose Allworx Interact Professional license is removed or reassigned revert to the basic free features of the Allworx Interact application.
  • I downloaded the Allworx Interact Professional application, but I cannot get it to work. Why?The Allworx server must be running Server software release 7.5 or higher.  Server 7.5.9.4 or higher is recommended (see the FAQs for Server administrators, below).
    The Allworx Server Administrator must provide each Allworx Interact application user with the static IP address (or DNS name) of the Allworx server.  The user enters the IP address information along with the correct user name and password.
  • Can I use the Allworx Interact application to check my voicemail?No.  Both editions do not provide voicemail support such as voicemail indicators or the ability to retrieve a voicemail message.
  • How do I distinguish between an Allworx server contact and a Microsoft Outlook contact?

    The Allworx Interact Professional application displays a red, vertical line on the left side of the call history and contact listings to indicate an Allworx business directory contact.  A contact without the red, vertical line is a Microsoft Outlook contact.
  • Can I add or delete Contacts within the Allworx Interact application?

    No.  All Allworx business directory contacts are from the Allworx server directory.  All personal contacts are from the Microsoft Outlook application.  To add, edit, or delete a personal contact, do so within Microsoft Outlook.
  • How do I add pictures to my contacts?

    The Allworx Interact Professional application does not support adding pictures to contacts.
  • Can I delete a single call in the call history list?

    No.  The Allworx Interact Professional application only supports clearing the entire Call History.
  • The Current Calls window does not stay pinned open and keeps closing after my call?The Current Calls window opens during an active call and slides out of the way when the call is complete.  To keep the Current Calls window continuously visible, undock the window and place it on the desktop.

<–InteractUser Facts | Server Admin Facts

Advanced Multi-Site
Unrivaled in scope and simplicity, this exciting capability takes the inherent advantages of a distributed environment and embeds a completely seamless call processing experience.  With Advanced Multi-Site there is true unification across all sites.

Automatic Call Distribution
Allworx Automatic Call Distribution is a robust system, allowing you to distribute queued calls in linear priority, round robin, longest idle and ring all styles — a different style for each and every call center need!

Call Assistant
Finally…a cost-effective answering position and personal call management tool designed specifically for small and medium businesses.  Allworx Call Assistant is a PC-based answering position and personal call management tool.

Conference Center
When you’re not able to be there in person, the Allworx Conference Center software allows you to confidently host conference calls with remote colleagues, internal employees, customers and business partners.


Dual Language Support
Your business doesn’t stop at the border — now Allworx will actively help boost your international or multicultural corporate presence.

Interact
Control your Allworx phone in an intuitive manner that improves personal productivity and efficiency.  Leverage the simplicity of the PC-based user interface with the power of the Allworx handset.

Reach
Allworx Reach is a SIP mobility client that brings mobility to new heights.

TAPI
The Allworx TAPI TSP (Telephony Service Provider) Driver transforms your Windows-based PC into a communications powerhouse.  The Allworx TAPI TSP Driver allows for the following enhancements on 3rd party applications that support these specific features.

 

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