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Interact Server Admin Facts

  • How are Allworx Interact Professional licenses managed? 

    Allworx Server Administrators enable users eligibility for the Allworx Interact Professional application on the Home > Business > Users > Modify server admin page, in the Feature Eligibility section.  Enabling a user for a licensed feature does not claim a license until the user actually activates it.  Eligible users claim licenses on the next Allworx Interact login, if there are available licenses (first come first serve).  The administrative mechanism advantage is that if uninstalling the Allworx Interact application from one PC, the license becomes available, but the user is still eligible to claim a license from a different PC, without any Allworx Administrator action.
    Administrators can also reserve an Allworx Interact Professional license by logging in to the server admin page.  Navigate to Maintenance > Feature Keys > and click the Allworx Interact Professional link.  Locate the Allworx Interact Professional heading and click the Create link.  Click the drop-down arrow and select a user from the list. Click the Add button to reserve a license for the user.  Reserving a license guarantees a license is available for a specific user.
    We recommend that administrators use feature eligibility as their primary mechanism to enable user self-management and use license reservation to assure critical users a license.

  • A user tells me they have only the Allworx Interact free edition features, even though the server’s Feature Keys admin page shows they have already a license for the Allworx Interact Professional application.  What’s wrong? 

    Every PC installation running the Allworx Interact Professional application needs a separate license.  If a user has multiple PCs, they’ll need multiple licenses.  If a user uninstalls the Allworx Interact application, the uninstaller frees the license on the Allworx server.  However, if the PC is not in contact with the server at the time of uninstall, the server license is not free and may require the administrator to delete it instead.  For deciding which licenses to clean up, administrators can change the license description, which is set to the hostname of the PC on first use.

  • How do I tell users how to set up the Allworx Interact Professional application? 

    The easiest way to inform users about starting to use the Allworx Interact Professional application is to send a setup link from the Maintenance > Feature Keys > Allworx Interact admin page.  The links include customized instructions with the IP address and user name as well as a link that imports the setup information for them.  Users need to know their Allworx system password.

  • I know Server software release 7.5 or higher is required.  What are the consequences of running something earlier than the recommended patch release 7.5.9.4?

    Server patch releases 7.5.9.4 and later include desk phone bug fixes that improve desk phone operation with the Allworx Interact application.  Using an older version of Server software or desk phone firmware may result in some unusual conditions related to holds, hot desking, connecting after phone reboot.  The complete list of pre-7.5.9.4 incompatibilities is in the Interact Release Notes.
  • What does the Allworx Interact application need for network or firewall settings?Allworx Interact applications communicate with the Allworx server via TCP/HTTP port 8081 for login and configuration, via UDP/BLF port 2088 for presence and Busy Lamp Field handset status and with the desk phone via TCP port 2188 for phone control. Both server and desk phone must be network-accessible from the PC running the Allworx Interact application.
    Microsoft Windows XP operating system users with limited privileges that click the Find Server IP button may experience a firewall exception and receive an error message.  Click OK to close the Windows Security Alert dialog window.  Contact the Network/System Administrator responsible for client PCs on the network for the IP address of the server, and then enter the IP address manually.
  • Can I obtain an MSI installer for use with Group Policy Object management tools for deployment?We are actively seeking Beta sites to test MSI deployments of the Allworx Interact application.  Customers interested in being a Beta site for should contact Allworx.Beta.Feedback.1@allworx.com to express their interest.

<–Interact | User Facts | Server Admin Facts

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